Category: Uncategorized
Press Release: Dragonfire Enters Strategic Alliance with Local Creative Agency
The skills of a career coach/counselor
Are we here, present, communicating and listening with no judgement? Are we neutral, and acting with kindness and good intentions? Empathy is one of the key skills to be incorporated in the art of listening and communicating without judgement. Over the years, however, I have learnt that it can only…
Customer Service From Behind the Counter (Part 1)
I had posted a version of this explanation of customer service from the employee’s side several years ago in another forum on the Net. Given the state of customer service these days, I thought it might be timely to dust it off, make a few slight changes to it, and…
Press Release: Dragonfire Enters Strategic Alliance with Local Creative Agency
The skills of a career coach/counselor
Are we here, present, communicating and listening with no judgement? Are we neutral, and acting with kindness and good intentions? Empathy is one of the key skills to be incorporated in the art of listening and communicating without judgement. Over the years, however, I have learnt that it can only…
Customer Service From Behind the Counter (Part 1)
I had posted a version of this explanation of customer service from the employee’s side several years ago in another forum on the Net. Given the state of customer service these days, I thought it might be timely to dust it off, make a few slight changes to it, and…